Kandy Technical Fireside Chat - Kandy Partner Support


Join us for a fireside chat with one of our Kandy service experts, Dave Fowler, who will cover the following:

  • How do I contact KBS Support?
  • What days/hours is KBS Support open to assist me?
  • What types of things can I contact Support for?
  • Best practices in opening cases.
  • What data is needed for cases?
  • How to gather the necessary items for cases.
  • Case severity levels and examples of each.
  • Expected contact and resolution time by severity level.
  • Escalation process and contacts.
  • What to do in an emergency.