Kandy Technical Fireside Chat - Kandy Partner Support
Join us for a fireside chat with one of our Kandy service experts, Dave Fowler, who will cover the following:
- How do I contact KBS Support?
- What days/hours is KBS Support open to assist me?
- What types of things can I contact Support for?
- Best practices in opening cases.
- What data is needed for cases?
- How to gather the necessary items for cases.
- Case severity levels and examples of each.
- Expected contact and resolution time by severity level.
- Escalation process and contacts.
- What to do in an emergency.