Kandy Technical Fireside Chat - Kandy Live Support


Join us for a fireside chat with Kandy customer success expert, Sara Hughes and product manager, Todd Kuhlman, who cover Kandy Live Support (KCC) use cases, gotchas, troubleshooting and new features including:

  • Embedded call recording
  • Transfer
  • Co-browse
  • Embedded Salesforce integration
  • Provisioning Queues, Agents & Supervisors
  • Leveraging forms for specific use cases
  • Inbound DID routing
  • Outbound calling
  • Service requests
  • Wrap up mode
  • Screen grab with markup and
  • Different ways to route calls to agents

Please join us for this technical webinar to help you better understand these features and feel confident in deploying them for your customer needs.