Kandy Technical Fireside Chat - Kandy Call Center


Join us for a fireside chat with Kandy customer success expert, Sara Hughes, and solution architect, Lee Higgins who cover Kandy Call Center (KCC) features, provisioning, best practices, use cases and more about this cost-effective call center service for traditional inbound call centers:

  • How You Enable in KBS
  • Call Routing Methods & Use Cases
  • Options while callers are waiting to be answered
  • Should I Overflow or Not
  • Provisioning Queues, Agents & Supervisors
  • Phone Agents & Soft client Agents – Which should I choose?
  • Supervisor controls / Real-time stats
  • Historical Reporting
  • KCC Auto Attendant
  • Best Practices in Deploying & Making Changes in KCC
  • Customer Success Tools for KCC and
  • KCC CRM Integration

Please join us for this technical webinar to help you better understand these features and feel confident in deploying them for your customer needs.