What customers want is to simply tell someone what they need and to be efficiently routed to the right person or group or better yet get a simple answer. For decades that’s just what live attendants did.
Unfortunately, most organizations can no longer afford the staff required to personally answer every call, especially during peak periods or on nights and weekends.
Kandy Live Support with Voice AI offers a better answer to the problem and to customers’ calls. Download the datasheet to learn more.