Improving Customer Service for Global Enterprises

ConnX customers frequently expressed the desire to reach broader audiences.

How could they make it easier for end users to connect, engage and hopefully buy more products/services or make it easier to get support?

Many had existing contact center and/or CRM tools so they wanted simple, cost-effective, tools that would integrate and complement what they had – not require massive investments in new systems. Of course, ConnX wanted solutions that would work in concert with their own UC portfolio, tailored for large multinational financial, healthcare, retail, public sector and service provider organizations.

Learn how Kandy improved this enterprise's customer service.